Customer Support

Royal Bull — Customer Support
Ride Safe·Ride Pride·Ride Royal Bull
We're Here For You
Customer Support
From the moment you visit our store to the day your order arrives — our team is always here for you.

At Royal Bull, our goal is to make your shopping experience smooth, secure, and fully supported. Whether you need help with sizing, orders, shipping, returns, or product care — our support team is always ready to assist.

How to Reach Us
📧
Email Support
support@royalbull.shop
We respond to all emails within 24–48 hours (excluding weekends and holidays).
1
Order Assistance

If you need help with an order — such as changing your size, updating your shipping address, or cancelling — please contact us as soon as possible.

Time-sensitive: Orders placed before 3 PM EST may still be editable depending on their processing status. Contact us immediately for the best chance of making changes.

2
Product Questions

Not sure about sizing, leather type, or style options? Our support team can assist with:

  • Choosing the right size
  • Leather care guidance
  • Product features and materials
  • Differences between motorcycle gear and fashion leather jackets
  • Recommendations based on your riding or style needs

We're happy to guide you before you place your order.

3
Shipping Support

Once your order ships, you will receive a tracking number via email. For delivery updates, please refer to the carrier's tracking page (UPS or USPS).

If you believe your package is delayed, missing, or incorrectly delivered, our team can help initiate an investigation with the carrier.

4
Returns & Exchanges Support

To start a return or exchange, follow these steps:

  1. Email us at support@royalbull.shop
  2. Provide your order number and the reason for return
  3. We will issue a Return Authorization Number (RAN) and instructions

Please note:

  • Damaged or incorrect items receive a prepaid return label
  • For all other returns, customers cover return shipping
  • Processing time is typically up to 7 business days
5
Warranty & Quality Concerns

If you notice stitching issues, hardware problems, or material concerns, contact us with photos and your order details. We will evaluate the issue and guide you through replacement or repair options in line with our product-quality policy.

6
Feedback
💬

We value your experience. Whether you love your jacket or see room for improvement, feel free to share your thoughts. Your input helps us build a better Royal Bull brand.

Get in Touch
We're Here to Help
Questions about your order or products? Our team responds within 24–48 hours.
support@royalbull.shop