Returns / Exchanges / Warranty

Shipping

We ship all orders using UPS or USPS. Once an order leaves our facility, the carrier becomes responsible for transit, tracking updates, and final delivery.

  • Order Cut-Off Time:
    Orders placed after 3:00 PM EST will be processed and shipped the next business day.
  • Weekend Orders:
    Orders placed on weekends or holidays require 48–72 hours of processing time before shipment.
  • Delivery Signature:
    If you would like your package to require a signature upon delivery, please contact us by phone or email at support@royalbull.shop before your order ships.
  • Order Changes:
    If you need to modify your order and it was placed before 3:00 PM EST, contact our customer service team immediately at +44 (0) 7843 908393.
    We will do our best to make the requested changes, although alterations may not be possible once the order enters processing or has shipped.

Thank you for choosing Royal Bull—we appreciate your business and support.

Returns & Exchanges

We aim to ensure every Royal Bull product meets your expectations. If there is an issue, we’re here to help.

  • Damaged or Incorrect Items:
    If your item arrives damaged or you receive the wrong product, we will provide a prepaid return label at no cost to you.
    Claims must be submitted within 30 days of the order date.
  • All Other Returns or Exchanges:
    For returns due to size, preference, or any non-defect reason, customers are responsible for the return shipping cost.
    We will cover the shipping cost of sending the replacement item back to you.
  • Return Requirements:
    • Items must be in original condition
    • Tags must remain attached
    • Include a copy of your receipt inside the package
    • A Return Authorization Number (RAN) and return address will be provided after you contact us
  • Processing Time:
    Due to high order volume, return processing may take up to 7 business days once your item is received.

If you have questions or concerns at any point, please contact us at support@royalbull.shop and our support team will gladly assist you.